Terms of agreement are hidden in the footer on the website and as a hidden pin on the facebook page but used as a go-to excuse when inquiring on order status.I emailed after waiting 13 days for my order only to find out it takes 4 weeks for them to get it and another month to ship it.
Customer service is horrible. The social media person and is very rude and condescending and kicks out anyone who has negative feedback.
The facebook page is set up as a closed group and not a business page which is super shady since it does not allow for reviews.You'll notice since they operate like this, all comments are positive.
This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Jillybugs and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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