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1.2

I am not the type of person to leave bad reviews, but I Definitely DO NOT recommend ordering from Jillybugs! I read where the shipping could take a little bit so I made sure to order in plenty of time & not order a pre order.

I ordered a dress that plainly said it would ship mid-end of Septmeber, and I ordered on the 17th of Septemeber, so I thought forsure it would be shipped out soon. Weeks pasted and still no shipping confirmation e-mail. I tried to message on their "contact us" page with no response. I called and the lady was extremely rude as soon as she answered.

I asked if my dress would be shipped soon, because we have family pictures in one week. She told me the dress I ordered was a pre-order (which wasn't stated when I ordered it, it was NOT listed under the pre-order items) and said that it had been delayed so it would be at least another week until it would be shipped! It would have been nice to have a e-mail or something stating that my order was delayed!!

So I asked if I could just trade out that dress for another outfit, which said it was in stock on the website, and she said told me it wasn't avaible either!

She proceeded to tell me that I didn't read all of the terms and conditions or I would've known that it takes a long time for these outfits to come in, so I was trying to explain that it plainly said on the site that the dress would be shipped last month, but she still told me that it was my fault that I didn't read all of the terms! She also said that they tell people to not order pre-orders(even tho mine wasn't a pre-order) um, then why even have pre-orders available to purchase!!

So I just told her to cancel my order, because thankfully, I had ordered another dress from Rylee Faith Designs(not the same one I wanted from Jillybugs) but, at least I have something for my little girl to wear for pictures! Never again will JillyBugs get my business..this was the first attempt and the last!

Reason of review: Order processing issue.

Location: Charleston, West Virginia

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